About the project
OrganicVPN is a VPN service accessed through Telegram. The bot is the starting point, with a separate news channel and support contact. Customers can find the service, follow updates and ask for help within the same app.
This case covers those customer-facing parts. The preview is an illustration of the service, while the links lead to the bot and news channel.
How it works
Open Telegram
Open the bot
Get updates or help
Customers open the bot to start using the service. The description also points them to service updates and support, so they can choose the right destination for their question.
News goes to the shared channel; individual questions go to support. A customer doesn't have to search through announcements to find out where to ask for help.
The main challenges
The customer-facing challenge is keeping several Telegram destinations clear. A new visitor needs to find the bot, while an existing customer may be looking for an update or help. The description needs to serve both without becoming a long menu.
The bot, channel and support contact also need to feel like parts of the same service. Their roles should be clear enough that someone knows where to go without trying every link.
The simpler parts
The introduction and direct links are the simpler parts. Each link has one purpose: start the service, read updates or contact support. Short labels are enough to explain the choice.
Keeping this entry point small lets customers reach the bot without a separate website or extra navigation.
What works well
Customers can start in an app they already use. The service, news and help are all available through Telegram, with a direct link to each.
Support has its own contact, so announcements and personal questions stay separate. It's a small detail that makes finding help easier.
